Returns And Exchanges

Last Updated: November 2023

Thank you for shopping at neoworldfusion. We appreciate your business and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Returns and Exchanges Policy.

1. Eligibility

1.1 Returns: We accept returns for a refund within 42 days from the date of delivery of your order. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

1.2 Exchanges: We offer exchanges for items with manufacturing defects or damage during shipping. Please notify us within 14 days of receiving your order to request an exchange.

2. Return and Exchange Process

2.1 Contact Us: If you wish to return or exchange a product, please contact our customer service team at neoworldfusion@gmail.com to initiate the process.

2.2 Return Authorization: We will provide you with a return authorization (RA) number and instructions for returning the product. Please clearly mark the RA number on the outside of the package.

2.3 Shipping: You are responsible for shipping the product back to us. We recommend using a trackable and insured shipping method to ensure your return or exchange is received.

2.4 Refunds: Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

2.5 Exchanges: If you are requesting an exchange, we will ship the replacement product to you once we receive the returned item and confirm eligibility.

3. Non-Returnable Items

The following items are non-returnable:

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Products that are used, worn, or altered.
• Items returned more than 90 days after delivery.

4. Refunds

Refunds are processed to the original payment method used at the time of purchase. Please allow [number] business days for the refund to appear in your account. The processing time may vary depending on your payment provider.

5. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us at neoworldfusion@gmail.com.